Anonymous
map-marker Reseda, California

New idea. Not a complaint

I love your products. I went to a new take out place on the beach.

And ordered a order of French fries. To my surprise I pulled out a waffle fry .then I pulled out a shoe string frie .then I pulled out a potato puff. All were seasoned and crispy. A bag of 3 different French fries in one bag.

they were great. Really different.

You know one can get bored with a pile of the same French fry. Just my thoughts

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Resolved
Darci H Dvk

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Verified Reviewer
| map-marker Seattle, Washington

Resolved: Tots tiny & more expensive

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Ore Ida - Tots tiny & more expensive
Ore Ida - Tots tiny & more expensive - Image 2

Well prices have increased & product has definitely become smaller. Really disappointed to open my crispy tots and they are half the size the use to be.

So tiny.

It’s a shame that huge companies do this to the consumers. Not worth the price especially when price is more & product less

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User's recommendation: Very tiny now & more $

Rosemarie S Lyv

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Verified Reviewer
| map-marker Indianapolis, Indiana

Complaint and info

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Ore Ida - Complaint and info
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I love ore ida brand potatoes of every kind. I never have had an issue or complaint with any ore ida product so this was a surprise.

As i poured my frozen fries in tbe air fryer something of another color came out and what appeared to be a large piece of breading of some sort laid there. I was almost afraid to eat it.

I dont know what to do with this complaint or issue so please help. I have pictures.

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Erica S Buk

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Verified Reviewer

Weird huge frozen object in bag

Hello,

I opened a fresh bag of fast food fries and a giant piece of burnt frozen food was in the bag with the fries. This was absolutely disgusting. I have all the pictures.

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Karen S Hoa

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Something gross in the bag of frozen fries

Ore Ida - Something gross in the bag of frozen fries
Ore Ida - Something gross in the bag of frozen fries - Image 2
Ore Ida - Something gross in the bag of frozen fries - Image 3

Opened the bag and a big brown whatever it was fell out. Not sure what else you want me to say. Not sure if I should eat anything out of the bag.

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Preferred solution: Nothing just making you aware what goes into your bags

Jennifer J Ihh

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Verified Reviewer
| map-marker Chattanooga, Tennessee

Tator tots

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They are not good anymore. I'm not sure what happened, but the last few products have been bad. The flavor is off and they disintegrate when you fry them.

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Diane M Oec

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Verified Reviewer
| map-marker Lebanon, Ohio

Very poor quality

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I purchased a bag of your ore-ida crinkle fries and when I opened the bag most of the fries were black I was very disappointed in the quality

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User's recommendation: I wouldn't recommend buying this brand of frozen fries at all

Resolved
Patti B Jfh

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Resolved: Complaint of product

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Ore Ida - Complaint of product
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Ore Ida - Complaint of product - Image 4
Updated by user Feb 23, 2024

Company fixed the issue and I have been provided with apology.

Original review Jan 24, 2024

I purchase the Oreida Crinkle Cut Fries. I was very disappointed that they were small, with no full slices.

Some even looked like rotten potatoes. The entire bag was that way.

It certainly isn't the Oreida potatoes that I am accustomed to eating. With the cost of things, especially your product continuing to increase, I would expect to get my money's worth.

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Loss:
$11
Cons:
  • Not the product we are used to

Preferred solution: Full refund

User's recommendation: Don't waste your money.

Kenneth S Ule

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Verified Reviewer

Poor product

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Every time I buy your french fry products, 1/3 of the bag is un edible. Why should I buy your product anymore? Im tired of your great advertisements and *** product.

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Loss:
$225
Pros:
  • Great advertising
Cons:
  • Poor product

Preferred solution: Apology

User's recommendation: Don’t buy your product

Arieana S Tub

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Verified Reviewer

Very unhappy with the product

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Ore Ida - Very unhappy with the product

I went to Albertsons in Casper wy and I bought a bag of extra crispy fries for dinner the same night I opened it and there was a massive chunk of yuck it looked like fried chicken but its moldy and it ruined the whole bag Im extremely disappointed Ive always loved your brand but this has completely disappointed me.

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Loss:
$1000

Preferred solution: Deliver product or service ordered

Featured
Antwonne M

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Verified Reviewer

Resolved: I found something inside my bad or frozen fries

Ore Ida - I found something inside my bad or frozen fries

Items in bag of fries that I got from Walmart on Brook Park I came home cook the fries ate some then I made more for dinner in my air fryer and what I witnessed turned my stomach I would like an explanation of what this is I dont normally complain but this is unacceptable its too large for it not to have been seen please contact me

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Preferred solution: I’m traumatized from frozen fries now won’t be eating them for a while

User's recommendation: I would like to be contacted about this situation I’m not sure what this is and now I feel sick to my stomach knowing I are some earlier with even knowing this was in there I have been throwing up

Darci H Dvk

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Verified Reviewer
| map-marker Seattle, Washington

Great help

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Helped very much to get attention of the company. Now just up to company to make a change to help consumers be satisfied with products

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Latrell Twx

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Verified Reviewer
| map-marker Attleboro, Massachusetts

Rotten fries bag had odor.

Ore Ida - Rotten fries bag had odor.
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Ore Ida - Rotten fries bag had odor. - Image 4

I purchased a bag of fries for my Grandchildren and it was full of rotten fries. They also had an order!!

Thank God I had a couple of potatoes in the house so I could make them so fresh French fries. But it certainly threw a wrench in my meal planning.

Its not like you can open the bag and check before you purchase them. Very reluctant about purchasing again.

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User's recommendation: I wish I had a recommendation.

Randy M Tnp

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Verified Reviewer

Nasty looking French fries

Ore Ida - Nasty looking French fries
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I bought a 26 ounce 1 lbs. 10 oz.

bag of your extra crispy fries.

The majority of them look nasty gray I picked through them just in order to have some good ones to bake. Proof of purchase is in the picture

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Preferred solution: They better product

User's recommendation: Time we stand up to these companies if they’re not good, take them back.

Rhonda P Wki

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Poor Quality

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Ore Ida - Poor Quality
Ore Ida - Poor Quality - Image 2

This morning I opened a package of Ora Ida cubed potatoes only to find a number of cubes that were black with rot or skins still on the cube. Unfortunately, this platform does not allow a person to attach a photo to show you.

I expect better quality from a name brand product. So very disappointed!

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Loss:
$5
Pros:
  • Convenience
Cons:
  • Price paid for poor quality

Preferred solution: Full refund

User's recommendation: Why pay more for brand name brands when the quality is not better than generic or store brands.

Dillon S Wvt

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Verified Reviewer
| map-marker Washington, District Of Columbia

Contamination

Ore Ida - Contamination
Ore Ida - Contamination - Image 2

On 5/13/24, I purchased a bag of extra crispy crinkle fries. After opening the bag, there was chicken inside the bag. This was reported to prevent people from getting sick.

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